On completing the Complaint Assessment Tool



How can I file a complaint with the Commission?

You should start by completing the complaint assessment tool that is available on the Commission’s website. Provided your complaint falls within the Commission’s jurisdiction, a form will be available for download at the end of the assessment. After you complete the form, you must print it, sign it and send it to the Commission by regular mail or by fax.

Fax number: (613) 996-9661
Mailing address: Canadian Human Rights Commission
344 Slater Street, 8th Floor,
Ottawa, Ontario
K1A 1E1

Why should I use the complaint assessment tool?

Using the complaint assessment tool will save you time. Due to high call volume, it can take up to 2 weeks before a complaint specialist returns your call. The complaint assessment tool only takes 30 minutes to fill out.

By completing the complaint assessment tool, you are verifying whether your complaint should be sent to the Commission or another government organization. If you fall within the Commission’s jurisdiction, you will be able to complete the assessment and download a complaint form. If you are unable to complete assessment, it most likely means your complaint should be sent to another government organization.

For example:

  • If you are unable to select the name of the organization you want to complain against, it most likely means that you should contact your provincial or territorial human rights commission.
    • If you already contacted your provincial or territorial human rights commission, contact the Commission for more information 1-888-214-1090 or by TTY at 1-888-643-3304.
  • If you are unable to select a ground of discrimination and a discriminatory practice, it most likely means that your complaint deals with issues that are not covered by the Canadian Human Rights Act. Take a look at our frequently asked questions for information on where to file your complaint.

I filled out the complaint assessment tool. Does this mean the Commission received my complaint?

No. The complaint assessment tool helps you determine if you should file a complaint with the Commission. To file a complaint you must fill out the form, print it, sign it and send it to the Commission by regular mail or by fax.

If you require the complaint form in an alternate format, contact the Commission at 1 888-214-1090 or by TTY at 1-888-643-3304.

Can I send my complaint by e-mail?

No. The Commission cannot accept electronic complaints for privacy and security reasons. After you complete the form, you must print it, sign it and send it to the Commission by regular mail or by fax.

If you require the complaint form in an alternate format, contact the Commission at 1 888-214-1090 or by TTY at 1-888-643-3304.

I am trying to go to the next page but nothing is happening. What should I do?

If you click the “Next” button at the bottom of the page and nothing happens, it most likely means information is missing. Reading the error message at the top of the page will explain what is required. It is important that you read the entire page and provide all essential information. For example, make sure you check the box beside “I have read and agree with the above statement”.

How do I select the organization I want to complain against?

You must first select the industry class in which the organization operates. For example, if you were to file a complaint against Health Canada, you must first select the industry class “Federal Government Departments”.

A list of organizations operating within the selected industry will be generated in the drop-down menu below: “Organizations”. You must then select the organization you want to complain against, and click on the “next page” button to continue.

If you are having issues finding the organization you want to complain against, please refer to the following question: The organization I want to complain against is not listed in the drop down menu. What does this mean?

The organization I want to complain against is not listed in the drop down menu. What does this mean?

There are two explanations for this:

1) You selected the wrong industry:

Make sure you look through all related industries. For example, if you wanted to complain against Via Rail, you need to select “Transportation/Railway”, not “Federal Government Agencies”.

Try looking through the different industries to find the organization you want to complain about.

2) The organization is not federally regulated:

The Commission can only accept complaints against federally regulated organizations. Provinces and territories have their own human rights laws and regulate several businesses and service providers. Some examples include: retail stores, restaurants, hotels, construction, insurance, health care, education, the oil and gas industry, provincial or territorial governments and departments.

Try contacting the human rights commission in your province or territory for more information.

  • If you already contacted your provincial or territorial human rights commission, contact the Commission at 1-888-214-1090 or by TTY at 1-888-643-3304.

How do I access the complaint form?

Once you complete the complaint assessment tool, a complaint form will be available for download. Simply click on “Download the Complaint Form”. If you are unable to open the PDF document, verify that you have the most recent version of Adobe Acrobat reader.

If the problem persists, contact the Commission at 1-888-214-1090 or by TTY at 1-888-643-3304.

How do I save the complaint form?

You will not be able to save the form electronically. If you exit the form, you will lose your data. After you complete the form, you must print it, sign it and send it to the Commission by regular mail or by fax. You can also complete the form by hand.

If you require the Complaint Form in an alternate format, contact the Commission at 1-888-214-1090 or by TTY at 1-888-643-3304.

When will I know if my complaint was accepted?

Depending on the complexity of your complaint, it can take up to 4 weeks before you receive a letter from the Commission confirming whether your complaint was accepted.

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